Digital Infrastructure and Security Shared Services Development Division

MyGPKI Services Section

1. 1. Planning, managing, implementing and monitoring the Government Public Key Infrastructure Service (MyGPKI);
   2. Plan, manage and monitor the implementation of the provision of Government Digital Certificates (User Digital Certificates and Server Digital Certificates) issued by the Certification Authority (CA);
   3. Provide advisory services regarding the use of PKI to public sector agencies and provide help desk services and technical support services to users of the MyGPKI System;
      
   4. Planning, managing and implementing the Information Security Management System (ISMS) for MyGPKI Services;
   5. Planning, managing and implementing Forensic Digital Laboratory Services (MyDFLab); and;
   6. Planning and managing the implementation of the Computer Security Incident Response Team (CSIRT), JDN.

MyGovUC Services Section

1. 1. Planning, designing, implementing and managing the Government’s Integrated Communication and Collaborative services;
   2. Planning, designing, implementing and managing centralized operational, control and monitoring services for the Government’s Integrated Communication and Collaborative services;
   3. Assess, monitor, analyze and coordinate the Government’s Integrated Communication and Collaborative infrastructure needs;
   4. Planning and managing user help desk services for the Government’s Integrated Communication and Collaborative services;
   5. Manage, evaluate, and monitor security aspects of the Government’s Integrated Communication and Collaborative services;
   6. Plan, implement and manage the expansion of Government Integrated Communication and Collaborative services in new agencies;
   7. Plan, implement and manage change management for the Government’s Integrated Communication and Collaborative services.
   8. Plan, manage and implement the Information Security Management System (ISMS) for MyGovUC 2.0 Services.

MyGov*Net.WAN Services Section

1. 1. Planning, managing, implementing and monitoring MyGov*Net.WAN and MyGov*Net.Global services;
   2. Plan, manage, implement and monitor the implementation of MyGov*Net.WAN consolidation, migration and integration;
   3. Planning, managing and implementing impact study and MyGov*Net customer satisfaction survey;
   4. Planning, manage and coordinate the governance of MyGov*Net.WAN and MyGov*Net.Global;
   5. Planning, managing and implementing change management for MyGov*Net services.

MyGov*Net.PCN Services Section

1. 1. Planning, managing, coordinating and monitoring the MyGov*Net.PCN infrastructure;
   2. Improve the quality of MyGov*Net.PCN services by providing added value in terms of technology and operations;
   3. Design and manage the implementation of impact studies, customer satisfaction studies, network assessments and reports related to MyGov*Net.PCN;
   4. Planning, managing and coordinating the governance of MyGov*Net.PCN; and
   5. Planning the implementation of MyGov*Net.PCN migration and integration and network collaboration between Agencies.

Public Sector Data Center Cloud Computing Section

1. 1. Design, plan and implement development and expansion projects as well as maintenance of data center ICT equipment including hardware and software for cloud hosting specifically for the Infrastructure As A Services (IAAS) model in the MyGovCloud@PDSA service to ensure that the set SLA is achieved;

   2. Planning, managing and coordinating applications for Cloud Computing service requirements for Public Sector Agencies;
   3. Plan, manage, analyze and implement capacity planning for MyGovCloud@PDSA ICT equipment and software;
   4. Planning, drafting and monitoring Service Level Agreement (SLA) for data center operations and services to achieve specified levels as well as comprehensive support service guarantees for ICT equipment.
   5. Plan, manage, monitor the implementation of the operation and maintenance of ICT equipment of the Public Sector Data Center in a comprehensive manner;
   6. Design and update policies and guidelines for ICT-related data center operations and services.
   7. Providing technical support services in project implementation activities, maintenance, operation and data center services for infrastructure facilities and ICT equipment at each PDSA location.

Cloud Computing Management Section

1. 1. Planning, designing, implementing and monitoring the implementation of Government Hybrid Cloud;
   2. Planning, drafting, designing Government Hybrid Cloud architecture;
   3. Manage coordination with four (4) Panel cloud service providers (CSP); Microsoft Azure, Google Cloud, TM Cloud and amazon Web Services (AWS) and managed service provider (MSP) respectively;
   4. Planning, managing and monitoring Government Hybrid Cloud capacity planning;
   5. Plan, apply, manage and monitor Government Hybrid Cloud provision for agency use;
   6. Planning, managing and coordinating MyGovCloud service applications;
   7. Planning, managing and monitoring Government Hybrid Cloud operations (ICT resource provisioning and usage efficiency monitoring); and
   8. Plan, manage and monitor cloud resource usage reports and Government Hybrid Cloud billing.