e-Participation Policy

This policy aims to initiate a culture and practice of e-participation to enhance transparency and public participation in improving the quality of services provided by National Digital Department (JDN).

The National Digital Department recognises the value of public engagement as it enables the department to explore broader perspectives, sources of information, and potential solutions to improve decision making and service delivery. It also lays the foundation for productive relationships, better dialogue and discussions, and structured governance.

The objective of this participation is to involve citizens in policy development and decision-making processes through the use of information and communication technologies. Communication channels used include portal polling, public participation, portal feedback (feedback/participation/complaints/suggestions), customer satisfaction surveys, and JDN’s social media platforms — Facebook, Twitter, and YouTube.

National Digital Department highly encourages participation, subject to the terms and conditions outlined as follows:

1. 1. Any statement that touches on racial, religious and political sensitivities is strictly prohibited.
   2. It is forbidden to demean, make personal or issue statements that may offend other participants.
   3. Be mindful of your statements; refrain using from language or regional/bias.
   4. It is discouraged to engage in abusive side discussions or content irrelevant to the main subject
   5. Any topics and links to OBSENCE materials are strictly PROHIBITED .
   6. Make sure your statement/topic does not violate the rules of ‘COPYRIGHT LAW’, ‘TRADEMARK’, ‘PATENT’ and others.
   7. It is PROHIBITED to use this General Participation section as a place to run any contest, cepat kaya scheme, internet money scheme, chain letters, junk e-mail, whether commercial or otherwise.
   8. It is not permitted to upload files that contain computer viruses such as “Trojan Horses”, “worms”, “time bombs”, “cancel boots” or any software or programmes that damage the operation of another user’s computer.
   9. The e-Penyertaan section administrator does not under any circumstances confirm, endorse, represent or guarantee the truth, accuracy or reliability of any statement/topic made in this e-Penyertaan section. Individuals themselves should understand that any risk regarding the reliability of any material in this section is borne by the individual themselves.
   10. The e-Penyertaan section administrator reserves the right to amend and delete any statement/topic at any time without informing the writer of the statement/topic in question.
   11. The e-Participation section administrator reserves the right to amend this e-Participation Policy and Guidelines at any time without any announcement/notice.
   12. By participating or posting in the e-Participation section, you are deemed to have agreed to the terms and conditions set out in the e-Participation Guidelines.