GovChat

GovChat is a secure messaging application for Government officers. GovChat enables civil servants to communicate, share documents, and collaborate in a protected digital environment that complies with government information security standards.

GovChat is available in two versions: a web version and a mobile app version. Access the web version here: https://gc.jdn.gov.my .

Background

The GovChat application is also one of the initiatives under Thrust 2 and Thrust 7 of the Public Sector Digitalization Strategic Plan (PSPSA) 2021-2025, which can improve the quality of public sector agencies' digital service delivery through the adoption of emerging technologies.

The proposed development of GovChat was agreed to at the Public Sector Modernization and Digitalization Committee (JPPSA) Meeting No. 1/2020 on 16 July 2020, chaired by the Chief Secretary to the Government. The meeting agreed with MAMPU's proposal, now known as JDN, to develop a messaging application as the Government communication medium known as GovChat.

The MAMPU Director General's Instruction Letter (SAKP) Number 1 of 2022: Guidelines for the Implementation of the GovChat Instant Messaging Application in Public Sector Agencies was also published on 31 January 2022 to explain the implementation of the GovChat instant messaging application and serve as a reference for public sector agencies.

...Further Reading SAKP

Function

Download Mobile Apps

The GovChat mobile app is available for Android and iOS platforms. The mobile app can be downloaded from the Malaysian Government Mobile Application Gallery Portal (GAMMA) at the following links:

User Manual

GovChat User Manual Mobile Version (BM)

GovChat Web Version User Manual (BM)

Help Desk

Email: helpdeskbpa@jdn.gov.my

FAQ

What is GovChat? +

GovChat is the Government's instant messaging application and serves as an exclusive and secure Government communication medium.

Why should civil servants use GovChat? +

The use of social media such as WhatsApp, Facebook, Twitter, and Telegram as a medium for sending official secret documents is not secure and is contrary to Security Instructions.

How to register, install and access GovChat? +

Civil servants can register through the web version via https://gc.jdn.gov.my using their official government email address, or through GAMMA for the mobile app.

What are the features of GovChat? +

GovChat supports one-to-one messages, groups, file sharing, audio, video up to 100MB, and official Government broadcast channels.

Who can register on the GovChat application? +

All civil servants with an official *.gov.my email address can self-register.

How to change password if forgotten? +

Users can reset their password through the Reset Password link on the GovChat login page.

How do I update my status? +

Status can be updated through Profile > My Account > Custom Status.

How to create a group conversation? +

A group can be created by selecting individuals, setting a group name, and adding members.

Where is user data stored? +

Conversation data is stored at the Public Sector Data Centre, JDN.

How to contact GovChat administrators? +

By email at helpdeskbpa@jdn.gov.my or through the official Help Desk.